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The benefits that the IT explosion has given us
By The ICON Team on 25/09/2012 - 0 Comments
One of the tremendous benefits that the IT explosion has given us is the means to communicate far more quickly to a far greater audience. However with all great advances comes the need to understand the benefits and power of the new tools. Part of this is making sure your behaviour whilst using them is appropriate and reflects the way you would behave in a traditional environment. I was at a meeting the other day where a colleague was talking about the power of LinkedIn and how if you do not think through your communications on it you can do yourself a lot of harm. As with all means of communication using modern IT you must be aware of your message and how you put it a cross. Just as you would if you walk in to a business meeting with people face to face. I will put together some tips for LinkedIn for a future blog but for now this discussion reminded me of the 12 key email etiquette tips I always try to instil in business owners so they use email in an effective, professional and responsible way.
Here are the first six. Take a look and let us know your thoughts and what you would have in the other six. Pop back to the blog next week and see if your thoughts match the remaining ones on my list.
1.Do not fill in the To & Cc boxes until you have typed and proof read the complete email. That way you will not accidentally send it out half complete.
2.Make sure your e-mail includes a courteous greeting and closing.
3.Read your email out loud to ensure the tone is as you intended. Try to avoid relying on formatting (particularly bold and CAPITALS) for emphasis; choose appropriate words that reflect your meaning instead.
4.If your email is emotionally charged, walk away from the computer and wait to reply, if possible sleep on it. Review the Sender's email again so that you are sure you are not reading anything into the email that simply isn't there.
5.Refrain from using the Reply to All feature to give your opinion to those who may not be interested.
6.Keep emails brief and to the point. Save long conversations for the old fashioned telephone.