Frequently Asked Questions

Our Most Popular FAQ`s

How do we know that ICON can help?

We don't - and so we have a formal process to determine whether we can.  Firstly, wy ask every business owners to complete a business health check questionnaire and following our analysis of this, we will meet with you to ask you more detailed questions. The answers from this help us to assess whether or not we can help. If we don’t think we can help, we’ll say so. If our assessment is that we can assist, we will put together a tailored action plan designed for your business and a cost for helping you to get your business to where you want it to be.

What experience have you got in my industry?

After working through 7,000 programmes we have experienced most business scenarios in all business sectors. Our approach is based on the change management processes used by the big consulting companies, and these have been adapted to make them fit the needs of the SME market.

We work with each Business Owner to understand the requirements of the industry sector and use our expertise to effectively transform the business to achieve sustainable, profitable growth. We are skilled in asking the right questions and understanding what is needed to quickly achieve desired goals. We are so confident of achieving the right results for you, our core programmes offer a money back guarantee.

How much will it cost?

We don’t know this until we meet with you and find out more about your business, goals, and available resources. Putting it simply, the bigger the company, the more staff, number of business units, products or services being offered will increase the amount of work we do and therefore the cost. The cost of each programme is tailored to the needs of each business, to make sure it is affordable. Our programmes achieve a return on investment many times over.

Who will I be working with?

You will be working with your nearest ICON Advisor who will work with you througout the whole process.

All ICON Advisors are highly qualified and have amassed a considerable amount of experience in managing businesses of all types and sizes. The ICON way of working is enshrined in a culture where everyone in the network accepts a shared objective - to help business owners achieve goals.

How will the consulting process work?

When you first meet your dedicated ICON Advisor, you will work together to establish key SMART (Specific, Measurable, Achievable, Realistic and Time-based) objectives. Your Advisor will work with you to identify the key priorities for your company and a review process to ensure the change process is on-track at every stage. 

Your Advisor will prepare a detailed analysis of your business mapping out the 'strategic gap' in each area of the business together with a detailed project plan. 

Once you've both agreed your goals and strategies to get you there, your Advisor will work with you to manage the effective implementation to make sure the process delivers the best results. 

The process is robust and delivers results each and every time, and this is why we can offer a money back guarantee.

How can I be sure ICON can help me?

If we take on a project it is because we know we can help. We are so confident of this we offer a money back guarantee on our core range of programmes.